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Interviews at employment – Questions On Colleagues Which Do not pull Their Weight
The visitor of my site has asked me recently how to answer this type of a question on interview at employment: “That you would make, if the colleague did not pull its or its weight?”
[Note: as the question is formulated with "colleague" and "not employee" or "the subordinate," I am going to answer it as it would concern not supervising position.]
There are in general two management styles which define how employers want that their people addressed with such situations. Unfortunately, they are completely various.
One style encourages serving to solve conflicts and difficult situation problems at the lowest level. So in this case, they possibly would like, that you spoke with the colleague in private, have explained that it or it does incorrectly and as it is bad for the company and its/its own security work. Then suggest to help to that person to improve (while it adversely did not mention your own duties). If you can help to improve to this person you help serving to pull its/its weight (value that or it not, possibly, it is necessary to replace it), you help the company to support the quality standards, and also the help to the observer/manager, saving them from necessity to deal with this problem.
Other style encourages employees immediately to notify the observer/managers every time when there is a problem. The theory here consists that management should know that proceeds so, they can make improvements. If there is an employee who does not act to standards, it could mean that the employee was badly trained, properly is not based, or never should be employed. Any of those situations should be turned management, thus the best thing should bring bad work of the colleague to attention of your observer. He or it can then to decide what to do with it.
As you can see, these management styles are opposite in the nature. If possible, it would be good, if you could learn, what type of the approach is preferred by the involved company. But I understand that it can be difficult. In this case, I believe that the best way to answer that question is something as it:
“My first step should define, how Company ABC prefers to be processed for these types of situations – whether they want such problems solved at the lowest level, or immediately broght to attention of management. You can tell to me which is preferred by Company ABC?”
If they really speak to you, you can easily adapt the answer to correspond to their specific management style. If they do not speak to you you should tell something as, “it is good, if they prefer that these situations are processed at the lowest level I personally would try to help serving to improve the work (while it did not mention my own duties).” (Then enter into some details about ways, with which you could help, such as otvechanie on its questions, display to it how to make a specific problem, etc.),
“If my attempts to help the employee were unsuccessful, and I felt that its work was going to continue to be below Company ABC standards I would bring a question to attention of my observer. I know that Company ABC is proud of qualitative service and work, thus I feel that my responsibility would be to guarantee it that those standards are supported, not only one, but also that round me.
“If Company ABC prefers that to such situations immediately represent to attention of the corresponding observer or the manager then I, of course, would make it instead of spending time, trying to help serving to improve.”